Privacy policy

Last updated: September 29, 2026

PLOTDUH operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (the "Services"). PLOTDUH is a Shopify-powered store, which helps us provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs to the extent of that conflict with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described in it.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies, or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked with you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card numbers, debit card numbers, bank account numbers, payment card information, bank account information, transaction details, and other payment details.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including the items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with us including the information you include in any communication with us, such as a customer service inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information about how you interact with the Services, including how and when you access or interact with them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers, including when we engage them to help implement certain technologies and when they collect or process your personal information on our behalf;
  • From our business and marketing partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • To provide, tailor, and improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send you related information such as account notices, to process purchases, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to otherwise provide you with a personalized shopping experience, including by recommending products relevant to your prior purchases. This may include using this information to better tailor and improve the Services.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services on the Services or elsewhere online, including based on items you previously purchased or added to your cart and other activity on the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, to detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, to protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.
  • Communicating with you. We use your personal information to provide you with customer support, to respond to your inquiries, to fulfill our contractual obligations, to provide you with efficient services, and to maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertisements through Shopify's advertising partners, based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different websites and merchants. You may exercise this right by contacting us.
  • When you direct or ask us to disclose your information to third parties, such as to fulfill orders, or to complete a transaction through a third-party payment processor or platform, or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger, bankruptcy, or asset sale, or to comply with applicable law, court orders, or governmental regulations (including responding to subpoenas, search warrants, or similar legal requests), as well as to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services on our behalf. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in other countries than the one you reside in, in order to provide and improve our and Shopify's services. Further, to help support, protect, and improve the Services, and where required, in accordance with applicable law, we and Shopify use certain Shopify enhanced features that integrate data and information across Shopify and other Shopify merchants. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify acts as a controller of your personal information, including with respect to your requests to exercise your rights in relation to this personal information. To learn more about Shopify's use of personal information, and your rights in relation to this processing, please review Shopify's Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights related to your personal information via Shopify's Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the applicable age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases, we may decline your request as permitted by law.

  • Right to access/know. You may have a right to request access to personal information that we hold about you.
  • Right to delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that it be transferred to a third party, in certain circumstances and with certain exceptions.
  • Right to opt out of sale or sharing for targeted advertising. Depending on where you live, you may have the right to direct us not to "sell" or "share" your personal information, or to opt out of the processing of your personal information for purposes considered "targeted advertising," as defined by applicable privacy laws. You may exercise this right by contacting us. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt out of the device and browser you're using to access our website. If we are able to associate the browser signal with an existing Shopify consumer account, we will also apply the opt-out request to the associated account. We do not recognize other Do Not Track signals sent by your browser or device other than Global Privacy Control. For more information about Global Privacy Control, visit https://globalprivacycontrol.org/.
  • Managing communication preferences. We may send you promotional emails, and you may opt out at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have made.

You may exercise any of these rights where indicated on the Services, or by contacting us using the contact details below. To learn more about Shopify's use of your personal information and your rights in relation to it, including rights relating to data processed by Shopify, please review https://privacy.shopify.com.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. Pursuant to applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before an agent can make a request on your behalf, we ask that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in.

If we transfer your personal information outside of the European Economic Area or United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or an equivalent contract issued by the appropriate UK authority, unless the data transfer is to a country that has otherwise been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

Should you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@plotduh.com or contact us at:

 MERKEZ / SIVAS, 58000 Sivas TR-58, Turkey